Revive introduces itself | Today: Philipp – Our communication talent
Hey! We want to show you who's behind Revive! In this format, we'll regularly take you behind the scenes – where craftsmanship, passion, and ideas come together.
Our team is the heart of Revive: Everyone brings a unique perspective and special talents. Today we stop by Logistics and talk with Philipp!
With this smile, problems melt away!
Philipp, what do you do at Revive?
I'm a Logistics and Claims Manager, which means I coordinate everything from the warehouse to the customer and from the customer back to the warehouse. I also take care of route planning and driver management. My second area of responsibility is complaints management, i.e. customer communication when something could have been done better. I'm the first point of contact if a customer isn't entirely happy. This also means that all parts of the company converge in some way. I have to understand sales and purchasing, because if something comes back, I potentially need to be able to sell a more suitable piece of furniture straight away. To do this, I have to understand the warehouse, keep an eye on the refurbishment, and be able to estimate time frames. I also have to know in each individual case whether the customer can repair something themselves or whether we can do it for them. So I'm a jack of all trades – every branch of the company influences my work a little bit.
How did you come to Revive?
I was contacted via LinkedIn – basically, they were looking for me and found me! Previously, I was the managing director of my own carpentry business. So, I'm a professional with a technical and craft background, which is a great fit for my current position at Revive. I have a deep understanding of many processes.
How can you contribute your personal special skills here?
My specialty lies clearly in coordination and customer communication. I have strong technical expertise and have previously held management responsibility for drivers and external employees, so I'm already familiar with many processes. Communication and flexibility are my greatest strengths – juggling cars and drivers!
How would you describe your work here in one word or sentence?
Multi-layered and exciting!
What do you do when you're not working at Revive?
I really enjoy sports and cycling. In general, I'm often outdoors and out with friends or my partner. Friendship and relationships are actually the most important things to me. I rarely do sports alone; I usually do them with friends: spinning, rowing, badminton, table tennis, and in the winter, I also enjoy darts!
What is your biggest dream?
My biggest dream is to be successful and grow with the company, and to live a good life. People who are happy in their jobs are usually happy in their personal lives too. If work isn't just work, but fun, that's ideal. Staying healthy and growing old happily is something I also want!Do you have a favorite piece of furniture that Revive has or has had in its inventory?
There's a really beautiful sideboard! The Cattelan Italia absolut wooden sideboard in blue . I love sideboards anyway. I particularly like the absolut sideboard because it's quilted with leather – simple, modern, yet a bit unusual. I particularly like the petrol color and the pattern – it's truly a dream piece of furniture for me. A simple design with an interesting twist. When it comes to interior design in general, I particularly like the combination of vintage and modern furniture.
How do you personally define sustainability?
Personally, I always define sustainability as follows: when the customer is sustainably satisfied. This means that the customer doesn't have to make compromises, but instead enjoys the product for a long time. It's okay to be a bit more expensive for that—sustainable satisfaction. It's also important that we help when a problem arises. We don't fob customers off with vouchers, but offer genuine service. This way, customers come back and remain loyal to us. We don't take every quick buck, but think long-term and make customers happy in the long run.
Is there anything else you would like to say to the world?
I don't think it's so important to buy refurbished. It's much more important to buy something sensible. Not everyone has the money for brands or designer goods, but good quality is crucial. It should be something you can enjoy for a long time. Buying new items every two years doesn't make sense - it's better to invest a little more money. You don't have to follow every trend! The most extreme example is fast fashion in the textile industry. The goal should be